[rt-users] Anyone? PLS? Problems installing RT on Mandrake 10.

[Ruslan U. Zakirov]

Christopher Welsh wrote:
> Ruslan U. Zakirov wrote:
> 
>> It's problem with permissions vs FastCGI.
>>
>> Full description and different solutions:
>>     http://wiki.bestpractical.com/index.cgi?FastCGIConfiguration
>>
>> Problem summary:
>>     FastCGI process can't load RT libs cause have no rights.
> Ruslan,
> 
> Thanks for your reply. It's been difficult getting mail to go out with 
> it's body intact since our mail server  was "upgraded" :-(
> 
> 
> The link you sent me is what I originally based my install on. So I'm 
> wondering if I am confused about rt-user vs apache (apache runs as 
> apache) and exec permission?
Quote:
"you have several choices about how to configure RT to run as a FastCGI"
Page describe 3 variants! Choose one that is Ok for you. One that is 
easy to gonfigure, but is most insecure, but it's harder to setup most 
secure. I recommed you to use easy way and when you got RT up and 
running you can move on most secure variant.

Below I say only about first variant.
> 
> 
> I could not seem to add the following under the virtual host section. 
> Because when I'd start the web server it said not to add these entries 
> to the virtual host section. I have similar settings in the httpd.conf 
> as global settings as user "apache" and group "apache"
This ok, you shouldn't change user/group that apache run under.
> 
> Does the web server have to run as "rt" and not "apache"?
No.

> 
> "user rt"
> and
> "group rt"
Ok.

> 
> Also I'm confused about the following
> 
> ./configure \
>  --with-web-user="webuser" \
>  --with-web-group="webgroup" \
>  --with-rt-user="webuser" \
Your webuser/webgroup is "apache/apache".
> 
> 
> I did this:
> 
> ./configure --with-web-user=apache --with-web-group=apache 
> --with-rt-group=apache --with-rt-user=apache
tar -xzvf rt-xxx.tar.gz
cd rt-xxx
./configure \
	--with-web-user=apache \
	--with-web-group=apache \
	--with-rt-group=apache \
	--with-rt-user=apache \
make install

>  --with-rt-group="webgroup" finally
> 
> The web server user was added to the rt group.
with this variant your RT uses "apache" user/group and you don't need 
"rt" user/group anymore.

> 
> 
> Oh, Should I try moving the web files that were installed in 
> /opt/rt..... to /var/www/html. I did move the mason_handler.fcgi to 
> /var/www/rt directory.
No. You shouldn't move anything.

> 
> Finnally, since I have called everything apache should I also add apache 
> to this line instead of "rt" (rt was on fastcgi help page)?
Which line?

> 
> 
> Thanks for your help