[rt-users] Canned Responses to Tickets

[Odhiambo Washington]

OK. I am simply confused today.

In rt-2.0.15, I was able to create canned responses to tickets, such
that I would not have to type any text when responding to some commonly
asked questions from users.

I simply can't figure out how that is done in rt-3.2.2, having adopted
rt-3.2.x much later as there was so much resistance to the migration
from 2.0.15 ;-)

Now a user is tired writing the same response over and over again and
has asked whether she can give me template text to be included in RT.

Any pointers to do this would be most welcome.




        cheers
       - wash 
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