[rt-users] Canned Responses to Tickets

[Vivek Khera]

On Sep 30, 2004, at 10:50 AM, Odhiambo Washington wrote:

> In rt-2.0.15, I was able to create canned responses to tickets, such
> that I would not have to type any text when responding to some commonly
> asked questions from users.
>

I believe the proper solution is RTFM (the product, not what you should 
do) :-)

Vivek Khera, Ph.D.
+1-301-869-4449 x806

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