[rt-users] Canned Responses to Tickets

[Odhiambo Washington]

* Vivek Khera <vivek at khera.org> [20040930 18:07]: wrote:
> 
> On Sep 30, 2004, at 10:50 AM, Odhiambo Washington wrote:
> 
> >In rt-2.0.15, I was able to create canned responses to tickets, such
> >that I would not have to type any text when responding to some commonly
> >asked questions from users.
> >
> 
> I believe the proper solution is RTFM (the product, not what you should 
> do) :-)

Thanks Vivek! I just landed the RTFM manual (the PDF) and I am now
reading with all concentration.

BTW, IIRC, I used to see those old StockAnswers in my rt-3.2.1 before
I installed RTFM. Once I installed RTFM, they were gone. Has anyone
else who migrated from rt2-rt3 seen that or I am simply hallucinating?
I just realized that today when this matter came up.


        cheers
       - wash 
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