[rt-users] Bad URL? I have the symptom, jut can't find the cause

[steve Rieger]

thats because this has nothing to do with rt, its an apache thing take 
a look ad directory index
On Apr 4, 2005, at 3:31 PM, Paul Crossman wrote:

> Last week I reported users seeing page that looks something like this 
> after
> the login screen.
>
> GNU %# General Public License for more details. %# %# Unless otherwise
> specified, all modifications, corrections or %# extensions to this work
> which alter its source code become the %# property of Best Practical
> Solutions, LLC when submitted for %# inclusion in the work. %# %# %#
> END LICENSE BLOCK
>
> I've found the symptom, but not the cause...
>
> It seems that whenever someone uses the link http://rtserver/rt/ 
> they'll
> proceed normally into the "RT At A Glance" screen and are able to use 
> RT as
> normal.  However, those that use the link http://rtserver/rt (note no
> trailing slash) get the mangled GPL code above.  I've looked at the
> RT_SiteConfig.pm and httpd.conf, and can't see a specific line where 
> making
> a change would allow both URLs to work.
>
> There's nothing in the Wiki on this either...  anyone got any ideas?  
> You
> can find a snippet from my httpd.conf below.
>
> Thanks,
> Paul C.
>
>
>
>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> bounces at lists.bestpractical.com] On Behalf Of Paul Crossman
>> Sent: Wednesday, March 30, 2005 5:19 PM
>> To: Drew Barnes
>> Cc: rt-users at lists.bestpractical.com
>> Subject: RE: Bad index.html page??? Was (RE: [rt-users] Keep getting 
>> mysq
>> l is sues when running 'make initialize-database')
>>
>>> -----Original Message-----
>>> From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu]
>>> Sent: Wednesday, March 30, 2005 1:55 PM
>>> To: Paul Crossman
>>> Cc: rt-users at lists.bestpractical.com
>>> Subject: Re: Bad index.html page??? Was (RE: [rt-users] Keep getting
>> mysql
>>> is sues when running 'make initialize-database')
>>>
>>>> Connection to the RT application is possible at this point for me, 
>>>> but
>>>> others get a web page that starts off looking like this...
>>>>
>>>> %# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent
>>>> <jesse at bestpractical.com> %# %# (Except where explictly superceded 
>>>> by
>>> other
>>>> copyright notices) %# %# This work is made available to you under 
>>>> the
>>> terms
>>>> of Version 2 of %# the GNU General Public License. A copy of that
>> license
>>>> should have %# been provided with this software, but in any event 
>>>> can
>> be
>>>> snarfed %# from www.gnu.org. %# %# This work is distributed in the 
>>>> hope
>>> that
>>>> it will be useful, but %# WITHOUT ANY WARRANTY; without even the
>> implied
>>>> warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
>> See
>>> the
>>>> GNU %# General Public License for more details. %# %# Unless 
>>>> otherwise
>>>> specified, all modifications, corrections or %# extensions to this 
>>>> work
>>>> which alter its source code become the %# property of Best Practical
>>>> Solutions, LLC when submitted for %# inclusion in the work. %# %# %#
>> END
>>>> LICENSE BLOCK
>>>>
>>>>
>>>
>>> This sounds like an httpd.conf problem.  What does the section you 
>>> set
>>> up for RT look like?
>>>
>>> DB
>>>
>>
>> Here's the sections from my httpd.conf file
>>
>> <Location /NoAuth/images >
>>     SetHandler default-handler
>> </Location>
>>
>>
>> NameVirtualHost *:80
>>   <VirtualHost *:80>
>>     ServerAdmin root
>> #    DocumentRoot /var/www/html/
>>     DocumentRoot /opt/rt3/share/html/
>>     # Adding the following for RT (the ticket tracker)
>>     AddHandler fastcgi-script fcgi
>>     <Directory "/opt/rt3/share/html">
>>         Options FollowSymLinks ExecCGI
>>         AllowOverride None
>>     </Directory>
>>     # Pass through requests to display images
>>     Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
>>   </VirtualHost>
>> FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 120
>> ScriptAlias /rt /opt/rt3/bin/mason_handler.fcgi
>>
>>
>> Paul C.
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> RT Administrator and Developer training is coming to your town soon!
>> (Boston, San Francisco, Austin, Sydney) Contact 
>> training at bestpractical.com
>> for details.
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> RT Administrator and Developer training is coming to your town soon! 
> (Boston, San Francisco, Austin, Sydney) Contact 
> training at bestpractical.com for details.
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
>
--
Steve RIeger
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(646) 335-8915   (Cell)
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