[rt-users] Owners and Requestors

[Jesse Vincent]

On Mon, Apr 04, 2005 at 02:22:37PM +0930, Andrew Xenides wrote:
> Hi,
> 
> Each fortnight, we run a script that inserts 500 or so new tickets in to RT.
> Each one has a different requestor.
> 
> The problem is, that when logged in as root, and I want to assign jobs to
> people, the drop down list that I can assign the job to includes all these
> requestors, when all I want is the 7 staff members (users) that are in the
> system.
> 
> Is there a way I can restrict the drop down?

Who have you granted "OwnTicket" to?

> Thanks
> 
> Andrew
> 
> 
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