[rt-users] Owners and Requestors

[Andrew Xenides]

Thanks for all your replies, I have it sorted now.

The one thing I cant get to work is the saved queries. The element only
shows up in the root user. I have set the priveliges for them to all
different groups/users, but I cant get it right, even when its allowed for
Everyone, it still wont show.

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

 

> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com] 
> Sent: Tuesday, 5 April 2005 8:33 AM
> To: Andrew Xenides
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Owners and Requestors
> 
> 
> 
> 
> On Mon, Apr 04, 2005 at 02:22:37PM +0930, Andrew Xenides wrote:
> > Hi,
> > 
> > Each fortnight, we run a script that inserts 500 or so new 
> tickets in to RT.
> > Each one has a different requestor.
> > 
> > The problem is, that when logged in as root, and I want to 
> assign jobs to
> > people, the drop down list that I can assign the job to 
> includes all these
> > requestors, when all I want is the 7 staff members (users) 
> that are in the
> > system.
> > 
> > Is there a way I can restrict the drop down?
> 
> Who have you granted "OwnTicket" to?
> 
> > Thanks
> > 
> > Andrew
> > 
> > 
> > _______________________________________________
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> > 
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> > 
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> > 
> 
> -- 
> 
>