[rt-users] Re: permissions error

Tue Apr 5 02:25:15 EDT 2005

Have all filesystems re-mounted successfully following the reboot? 

Have you checked you can write to the directory as the RT user outside of
RT?

Are you using NFS perhaps?

Message: 2
Date: Tue, 5 Apr 2005 15:46:37 +0930
From: "Andrew Xenides" <andrew at staff.esc.net.au>
Subject: RE: [rt-users] (no subject)
To: "'Matthew Watson'" <matthew.watson at staff.netspace.net.au>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20050405061917.ED08261C2D1 at sr-gw.esc.net.au>
Content-Type: text/plain; charset="us-ascii"

yes, i know, all the permissions are exactly the same as they were before
the reboot.

let me repeat the scenario.

RT is working
reboot server
RT gives error

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Message: 1
Date: Tue, 5 Apr 2005 16:12:02 +1000
From: "Matthew Watson" <matthew.watson at staff.netspace.net.au>
Subject: RE: [rt-users] (no subject)
To: "Andrew Xenides" <andrew at staff.esc.net.au>,
	<rt-users at lists.bestpractical.com>
Message-ID:

<56F211C5E3F24F47B103EA1B253822BE461C2E at vic-cr-ex1.staff.netspace.net.au>

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Umm, not to be rude, but have you read the error message?

"RT Couldn't write to session directory '/opt/rt3/var/session_data'"

Further down, it even tells you what to do about it

"Check that this dir ectory's permissions are correct."

Regards,
Matt.

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Tuesday, April 05, 2005 2:09 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] (no subject)

we rebooted the rt server and now get this error when trying to bring up the
login screen

any ideas?

error: 

RT Couldn't write to session directory '/opt/rt3/var/session_data': Died at
/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm
line 40.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm:40]
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session.pm:400]
[/opt/rt3/share/html/Elements/SetupSessionCookie:64]
[/opt/rt3/share/html/autohandler:73]
. Check that this dir ectory's permissions are correct. at
/opt/rt3/share/html/Elements/SetupSessionCookie line 89.

context: 

... 

85: 

};

86: 

undef $cookies{$cookiename};

87: 

}

88: 

else {

89: 

die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@.
Check that this dir ectory's permissions are correct.";

90: 

}

91: 

}

92: 

93: 

if ( !$cookies{$cookiename} ) {

... 

code stack: 

/opt/rt3/share/html/Elements/SetupSessionCookie:89
/opt/rt3/share/html/autohandler:73

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

This email and any files transmitted with it are confidential and intended
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Message: 2
Date: Tue, 5 Apr 2005 15:46:37 +0930
From: "Andrew Xenides" <andrew at staff.esc.net.au>
Subject: RE: [rt-users] (no subject)
To: "'Matthew Watson'" <matthew.watson at staff.netspace.net.au>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20050405061917.ED08261C2D1 at sr-gw.esc.net.au>
Content-Type: text/plain; charset="us-ascii"

yes, i know, all the permissions are exactly the same as they were before
the reboot.

let me repeat the scenario.

RT is working
reboot server
RT gives error

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

  _____  

From: Matthew Watson [mailto:matthew.watson at staff.netspace.net.au] 
Sent: Tuesday, 5 April 2005 3:42 PM
To: Andrew Xenides; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] (no subject)

Umm, not to be rude, but have you read the error message?

"RT Couldn't write to session directory '/opt/rt3/var/session_data'"

Further down, it even tells you what to do about it

"Check that this dir ectory's permissions are correct."

Regards,
Matt.

  _____  

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Tuesday, April 05, 2005 2:09 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] (no subject)

we rebooted the rt server and now get this error when trying to bring up the
login screen

any ideas?

error: 

RT Couldn't write to session directory '/opt/rt3/var/session_data': Died at
/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm line 40.

Stack:
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session/Generate/MD5.pm:40]
[/usr/local/lib/perl5/site_perl/5.8.5/Apache/Session.pm:400]
[/opt/rt3/share/html/Elements/SetupSessionCookie:64]
[/opt/rt3/share/html/autohandler:73]
. Check that this dir ectory's permissions are correct. at
/opt/rt3/share/html/Elements/SetupSessionCookie line 89.

context: 

... 

85: 

};

86: 

undef $cookies{$cookiename};

87: 

}

88: 

else {

89: 

die "RT Couldn't write to session directory '$RT::MasonSessionDir': $@.
Check that this dir ectory's permissions are correct.";

90: 

}

91: 

}

92: 

93: 

if ( !$cookies{$cookiename} ) {

... 

code stack: 

/opt/rt3/share/html/Elements/SetupSessionCookie:89
/opt/rt3/share/html/autohandler:73

Andrew Xenides
Web Developer
EscapeNet 
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew at staff.esc.net.au
W: http://www.esc.net.au

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
Please notify the sender immediately by email if you have received this
email by mistake and delete this email from your system. Please note that
any views or opinions presented in this email are solely those of the author
and do not necessarily represent those of the organisation. Finally, the
recipient should check this email and any attachments for the presence of
viruses. The organisation accepts no liability for any damage caused by any
virus transmitted by this email.

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