[rt-users] How to mail to a specific address after approval of a ticket request

[Ennis William McCaffrey]

Dear RT Users:

Thanks for the help with my previous questions, I've got another one for you:

I have approvals setup for a certain queue, when tickets go to the datacenterapprovals queue they are either approved or disapproved by 
the data center management team.

If they are approved I would like an email automagically sent to a certain address, say ennis at mail.twcgb.net.

I've tried for two days and cannot get this to work.

I know I can have the managers manually enter the email address while they are approving the ticket; but I would like them to not have 
to manually do this and instead have RT automagically send the approval email to this certain email address.

I have the following Template set up for data center approvals:

NAME:        OnApprovalResolutionEmailCC
DESCRIPTION: CC group if outage is approved
CONTENT: 
	===NotifyAsComment: Data Center Outage Approved
	Subject: Data Center Outage Approved
	Depended-On-By: TOP
	Refers-To: TOP
	Queue: DataCenterApprovals
	Type: approval
	Cc: ennis at mail.twcgb.net  <<<<<<+++++++++++ This is who I want to cc, but cannot!
	Content-Type: text/plain
	Owner: scott
	Status: resolved
	Content: 

	Approval is granted for ticket number: {$Tickets{"TOP"}->Id} 

	This ticket pertains to the subject: {$Tickets{"TOP"}->Subject}

	I need to put in the basics of the ticket here!!!!!!!!!!!!!!!!!!!!!

	Thank you,

	Mr. Scott C. Saunders
	Directory, Digital Technology
	Time Warner Cable
	Green Bay Division
	TECH # 1

	ENDOFCONTENT
		

I also have the following script setup:

DESCRIPTION: Data Center Notify Group
CONDITION:   On Resolve
ACTION:      Notify Other Recipiants
TEMPLATE:    OnApprovalResolutionEMailCC
STAGE:       TransactionCreate


I've tried lots of combinations of settings, but I cannot get a message sent out upon approval of a ticket.

Would anyone be able to help me out here?

Thank you, 

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis at Mail.TWCGB.NET