[rt-users] Correspond on Resolve action.
Meo, Anthony
Anthony.Meo at btci.com
Tue Apr 5 12:55:40 EDT 2005
Anyone have any ideas on how we can use the resolve action in the web
interface as both the action of resolving and the correspondence that we
want to send.
Essentially, I want to make the resolve action function as a final
communication with the customer and a status notification. A special
template would be used, basically a combination of the correspond and
resolve templates.
Thanks,
-Anthony
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