[rt-users] RT Ldap Only some helpdesk users are authing

[Christopher Welsh]

Hi,

It seems only some of the helpdesk users are authenticating against 
active directory.

Can someone suggest why.

1. Do I need to add each user by hand in RT?
2. Can I set the helpdesk up to auto create the new user when they try 
to auth?
and if they are have sent email requests in the past I thought they 
would they would have been auto created into the help desk when the job 
get sent to the queue.

Update.

I just created the user as root in the rt config interface.

To test I set a different local password to that of the one in ADS.
I logged in with the ADS password and it worked.


This leads me to think that I need a way to auto create users. I need to 
do this tomorrow. Can anyone show me specifics on this? Probably 
something in the RT_Site... file?


Apr  6 23:05:06 testme RT: AUTH OK: julesh (CN=Jules 
Holt,OU=Administration,OU=STAFF USERS,DC=blah,DC=Blah)  
(/opt/rt3/lib/RT/User_Local.pm:100)
Apr  6 23:05:06 testme RT: Successful login for julesh from 10.0.4.11 
(/opt/rt3/share/html/autohandler:203)
Chris W.


ps. Has anyone got ldap code to grab user's telephone details from ADS.



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