[rt-users] Yahoo! Mail and utf-8 encoding?

Jesse Vincent jesse at bestpractical.com
Wed Apr 6 11:11:51 EDT 2005




On Wed, Apr 06, 2005 at 10:42:20AM -0400, Vivek Khera wrote:
> Last week or so, we've gotten many curious responses from yahoo mail 
> users who are reporting blank ticket responses.  Sure enough, if you 
> correspond with our RT 3.2.3 instance via yahoo, all you see is the 
> headers.  If you click the little link on the lower right corner of 
> yahoo's mail to "save message text" you see the content.  In the main 
> window you do not.  I'm suspecting it has something to do with RT 
> setting the encoding to utf-8.
> 
> Has anyone else seen this?
> 

Yes. Search for Content-Encoding 8bit and 8-bit. It'll be fixed in
3.2.4/3.4.2


> Vivek Khera, Ph.D.
> +1-301-869-4449 x806



> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to your town soon! (Boston, San Francisco, Austin, Sydney) Contact training at bestpractical.com for details.
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com

-- 



More information about the rt-users mailing list