[rt-users] SelectOwner Extremely slow

[Stephen Turner]

At Wednesday 4/6/2005 11:57 AM, Meo, Anthony wrote:

>I have been experiencing some staggering slow downs in RT.  Specifically 
>in the Ticket Search Build page and the New Ticket page.
>
>I did not experience this on our test server, but once into the production 
>environment, this problem began to show.  When SelectOwner Element is 
>used, loading a new ticket page or Ticket Search Build can take upwards of 
>3 minutes.  Commenting the line out that calls that element, knock the 
>time down to 1 second or less.  So this IS the culprit.  There is no doubt.

There was some discussion of this on the list a month or so back - it 
seemed to me this had slowed down considerably in the 3.4 releases. Our 
solution has been to replace the drop-down list with a text input field. 
 From a usability standpoint it seemed easier to type in part of a username 
than to pick from a very long list.

Steve


Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)

sturner at mit.edu