[rt-users] Reporting tools

[Drew Barnes]

John Stoffel wrote:

>Andrew> I was wondering if there are any decent reporting tools for
>Andrew> RT. Ive tried statistics3.tgz from the ftp, but it doest quite
>Andrew> do what I need. I need to be able to do reports by owner as
>Andrew> well as queues. And perhaps groups too.
>
>I'm also looking into a reporting tool, but I'm still fighting with
>statistics 0.1.5 and my RT 3.2.2 installation.  I can now get the
>basic table stats, but it hangs when I try to generate graphs.
>  
>
If your are getting problems with the graphs showing as broken images, I 
too ran across this.  I think a downgrade on GD::Graph may fix this, 
although I never went back to check this.  Check the date that 
statistics was built and get a version of GD::Graph from that time 
period to check this out.

DB

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati