[rt-users] Notifying another user of the ticket

[Norton, Ian]

Hi Andrew,

If the other user can own the ticket, assign the ticket to that user and
use the "On Owner Change Notify Owner with 
template Owner Change" Scrip.  I think that's a default under RT 3.4.1.

Regards, Ian.

> _____________________________________________ 
> From: 	rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]  On Behalf Of Andrew
> Xenides
> Sent:	08 April 2005 06:26
> To:	rt-users at lists.bestpractical.com
> Subject:	[rt-users] Notifying another user of the ticket
> 
> Hi
> 
> If a user  has a ticket, and wants another user to look  at it, how
> can they bring it to the other persons attention?
> 
> Andrew Xenides
> Web Developer
> EscapeNet 
> 465 South Road
> Keswick SA 5035
> T: (08) 8292 5200
> F: (08) 8292 5299
> E: andrew at staff.esc.net.au
> W: http://www.esc.net.au
> 
>  << File: ATT2803641.txt >>