Subject: [rt-users] Avaya Integration

[Joby Walker]

Joseph_Micciche at progressive.com wrote:
> Which Avaya products? The TDM G3x switches, VoIP 8x00 / 150-250 switches,
> CMS, Intuity? Do you have a current notification process outside of
> INADS/Expert System call home? Do you have true root access, or at least
> sudo, on the Linux-based switches? (This is a huge stumbling block, Avaya
> gave us root but it isn't at all root as you normally think of it so we're
> hamstrung in our ability to configure the switches the way we'd prefer to.)
> 
> We're using Avaya's snmp tools to send alarms to HP OpenView, massage them,
> then load them into our (non-RT) enterprise trouble management system.
> 

Ah, while integrating the Avaya alarms to cut tickets is interesting but 
we'll probably do something similar to you of having the events pass 
through our monitoring solution. What I was referring to was IVR and 
call center integration.

Joby Walker
C&C Computer Operations Software Support Group