[rt-users] Cc upon ticket creation rather than future updates...

[jay alvarez]

Hi,
  Is there a way to send a carbon copy upon creation
of a ticket to a certain email address rather than
receiving just the next future update/s??

Also, do you know how to search for those deleted
tickets in a particular cue?? the combo box in search
builder doesn't include "deleted" in status. Why?


		
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