[rt-users] Cc upon ticket creation rather than future updates...

[Stephen Hancock]

There was an earlier email showing how to add deleted to the status
drop down list by 0rnulf Nielson:
Copy
 share/html/Search/Elements/PickBasics
to
 local/html/Search/Elements/PickBasics

and changed the line
 <& /Elements/SelectStatus, Name => "ValueOfStatus", SkipDeleted => 1
&>
to
 <& /Elements/SelectStatus, Name => "ValueOfStatus", SkipDeleted => 0
&>

However the results still display 0 entries. Anyone know what to do next? 

Stephen Hancock

On Apr 11, 2005 12:36 AM, jay alvarez <rtb0y at yahoo.com> wrote:
> Hi,
>   Is there a way to send a carbon copy upon creation
> of a ticket to a certain email address rather than
> receiving just the next future update/s??
> 
> Also, do you know how to search for those deleted
> tickets in a particular cue?? the combo box in search
> builder doesn't include "deleted" in status. Why?
> 
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