[rt-users] Re: Cc upon ticket creation rather than futureupdates...

[Raed El - Hames]

If you need it on ticket creation, then put  {$Transaction->Content()}  in
the template where you want your transaction text to go.
Alternatively you can add the following: cc: {$Ticket->CcAddresses}in your
auto reply template just above Subject line and this should send a cc to
your cc list.

Roy


----- Original Message ----- 
From: "Ennis William McCaffrey" <ennis at mail.twcgb.net>
To: <rt-users at lists.bestpractical.com>; <rickr at rice.edu>
Sent: Monday, April 11, 2005 5:38 PM
Subject: Re: [rt-users] Re: Cc upon ticket creation rather than
futureupdates...


> Rick:
>
> Would you have any idea of how to put the contents of "specific ticket"
into
> that email which is going to Jay's certain email address?
>
>
> Ennis McCaffrey
>
> Time Warner Cable
> Digital Network Engineer
>
> 1001 West Kennedy Avenue
> PO Box 145
> Kimberly, WI 54136
>
> (920) 831-9220 Office
> (920) 378-0416 Cell
>
> Ennis at Mail.TWCGB.NET
>
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