[rt-users] Re: Cc upon ticket creation rather than futureupdates...

[jay alvarez]

Hi,

--- Raed El - Hames <r at elhames.co.uk> wrote:
> If you need it on ticket creation, then put 
> {$Transaction->Content()}  in
> the template where you want your transaction text to
> go.
Is it documented somewhere the meaning of those, I
guess it looks like rt macros or something, or is it
beyond the reach of end users? I'm referring to
{$Transaction->Content()}, {$Ticket->CcAddresses} etc.

> Alternatively you can add the following: cc:
> {$Ticket->CcAddresses}in your
> auto reply template just above Subject line and this
> should send a cc to
> your cc list.
This one worked fine, but our netinfra guy asked me if
there's a way to automatically send a carbon copy of
the email upon ticket creation but without him having
to enter anything on the cc field. I told him yes,
there is, I can put it on the watchers list, but same
as with the case above, only future updates will be
cc'd.
Question:
 What is the equivalent macro or something for those
entries in Cc/AdminCC inside watchers list??
 
So that I can put:
cc: {Watcherslist}

right above the subject line of the autoreply
template.



Thanks a lot.


> 
> Roy
> 
> 
> ----- Original Message ----- 
> From: "Ennis William McCaffrey"
> <ennis at mail.twcgb.net>
> To: <rt-users at lists.bestpractical.com>;
> <rickr at rice.edu>
> Sent: Monday, April 11, 2005 5:38 PM
> Subject: Re: [rt-users] Re: Cc upon ticket creation
> rather than
> futureupdates...
> 
> 
> > Rick:
> >
> > Would you have any idea of how to put the contents
> of "specific ticket"
> into
> > that email which is going to Jay's certain email
> address?
> >
> >
> > Ennis McCaffrey
> >
> > Time Warner Cable
> > Digital Network Engineer
> >
> > 1001 West Kennedy Avenue
> > PO Box 145
> > Kimberly, WI 54136
> >
> > (920) 831-9220 Office
> > (920) 378-0416 Cell
> >
> > Ennis at Mail.TWCGB.NET
> >
> > _______________________________________________
> >
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > RT Administrator and Developer training is coming
> to your town soon!
> (Boston, San Francisco, Austin, Sydney) Contact
> training at bestpractical.com
> for details.
> >
> > Be sure to check out the RT Wiki at
> http://wiki.bestpractical.com
> 
> _______________________________________________
>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> RT Administrator and Developer training is coming to
> your town soon! (Boston, San Francisco, Austin,
> Sydney) Contact training at bestpractical.com for
> details.
> 
> Be sure to check out the RT Wiki at
> http://wiki.bestpractical.com
> 


		
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