[rt-users] Queue Ownership

erol erol at samurai.com
Tue Apr 12 10:26:20 EDT 2005


Greetings RT Users,

I've been setting up RT and all has gone well. Though I am missing
something as it relates to  Queue and ticket ownership.

Currently I've got 13 users and one queue for each user. I've
setup user-rt at domain.tld address to submit tickets via email. Is
there a way to make RT assign ownership of a ticket to a specific user
based on the queue it is being submitted to?

For example:

I submit a ticket to erol-rt at domain.tld , I want that ticket to be
owned by erol in the queue erol.

I've gone through the doc's and google but nothing is leaping out
at me. Any ideas? or am I out to lunch?

Thanks.

-- 
erol
erol at samurai.com
"Life is a tragic comedy. If you can't laugh, you must cry. I prefer to laugh."
	-- G. Graffin



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