[rt-users] Queue Ownership
erol
erol at samurai.com
Tue Apr 12 10:26:20 EDT 2005
Greetings RT Users,
I've been setting up RT and all has gone well. Though I am missing
something as it relates to Queue and ticket ownership.
Currently I've got 13 users and one queue for each user. I've
setup user-rt at domain.tld address to submit tickets via email. Is
there a way to make RT assign ownership of a ticket to a specific user
based on the queue it is being submitted to?
For example:
I submit a ticket to erol-rt at domain.tld , I want that ticket to be
owned by erol in the queue erol.
I've gone through the doc's and google but nothing is leaping out
at me. Any ideas? or am I out to lunch?
Thanks.
--
erol
erol at samurai.com
"Life is a tragic comedy. If you can't laugh, you must cry. I prefer to laugh."
-- G. Graffin
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