[rt-users] Queue Ownership

[Dave Edwards]

* erol [2005-04-12T10:26-0400]:
> I've been setting up RT and all has gone well. Though I am missing
> something as it relates to  Queue and ticket ownership.
> 
> Currently I've got 13 users and one queue for each user. I've
> setup user-rt at domain.tld address to submit tickets via email. Is
> there a way to make RT assign ownership of a ticket to a specific user
> based on the queue it is being submitted to?
> 

Hi Erol. See
http://gossamer-threads.com/lists/rt/users/42631?nohighlight=1#42631
for a couple approaches, including one that I use.

Cheers,
Dave.
-- 
Dave Edwards <dle&sympatico,ca>
Freelance and Technical Writer,
With Special Interest in Open Source Software
http://bigStory.homelinux.org
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