[rt-users] Email update to a ticket, does it notify the owner?
Labonte, Phil
phil.labonte at transcore.com
Wed Apr 13 11:51:29 EDT 2005
I have RT 3.2.3 with MySQL.
When I email RT the ticket gets created and the client get's an email
back from RT.
Now if I send a reply or an update to RT with the [domain.com #xx] in
the subject line that works as well.
Now should the owner of the ticket then get a notification of the
update? My installation does not notify the owner of an update via
email...
Any thoughts?
Phil
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