[rt-users] Email update to a ticket, does it notify the owner?

Labonte, Phil phil.labonte at transcore.com
Wed Apr 13 11:51:29 EDT 2005


I have RT 3.2.3 with MySQL.

When I email RT the ticket gets created and the client get's an email
back from RT.

Now if I send a reply or an update to RT with the [domain.com #xx] in
the subject line that works as well.

Now should the owner of the ticket then get a notification of the
update? My installation does not notify the owner of an update via
email...

Any thoughts?

Phil




More information about the rt-users mailing list