Fixed: [rt-users] RT always replying to same user for email

Labonte, Phil phil.labonte at transcore.com
Wed Apr 13 11:48:20 EDT 2005


It was in the RT_Siteconfig.pm for some reason it was not updating from
the web interface... I updated it manually and it is working fine now.


-----Original Message-----
From: Labonte, Phil 
Sent: Wednesday, April 13, 2005 10:21 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT always replying to same user for email

Hi,

This is some odd behavior. RT is receiving and email's as tickets.
However when it receives the email it always reply's to the same email
(rtadmin at mycompnay.com).

However if I reassign a ticket it will email the person that the ticket
was assigned to.

Where is the setting for this behavior?

Thanks.
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