[rt-users] Email update to a ticket, does it notify the owner?

[Labonte, Phil]

No it does not by default but you can create a custom script.
If you want to know how let me know and I can email you what I did.

Works like a charm.

-----Original Message-----
From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Sent: Wednesday, April 13, 2005 12:28 PM
To: Labonte, Phil
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Email update to a ticket, does it notify the
owner?

Mis-read your message.

I don't currently on my setup.  I'll dig.

Labonte, Phil wrote:

>Sorry I meant the owner of the ticket.
>
>So should the owner of a ticket (on the RT side) get an email when the
>customer emails an update to a ticket?
>
>-----Original Message-----
>From: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
>Sent: Wednesday, April 13, 2005 11:54 AM
>To: Labonte, Phil
>Cc: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Email update to a ticket, does it notify the
>owner?
>
>
>
>Labonte, Phil wrote:
>
>  
>
>>I have RT 3.2.3 with MySQL.
>>
>>When I email RT the ticket gets created and the client get's an email
>>back from RT.
>>
>>Now if I send a reply or an update to RT with the [domain.com #xx] in
>>the subject line that works as well.
>>
>>Now should the owner of the ticket then get a notification of the
>>update? My installation does not notify the owner of an update via
>>email...
>>
>>Any thoughts?
>> 
>>
>>    
>>
>
>As far as I have seen, only correspondence gets sent to the requestor, 
>not comments.
>
>DB
>
>
>  
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati