[rt-users] Email update to a ticket, does it notify the owner?

[Les Mikesell]

On Wed, 2005-04-13 at 10:59, Labonte, Phil wrote:
> Sorry I meant the owner of the ticket.
> 
> So should the owner of a ticket (on the RT side) get an email when the
> customer emails an update to a ticket?

If he happens to be a watcher on the queue he would get a copy.  I think
all of my queues are set up so everyone who would own tickets is also
a watcher.

-- 
  Les Mikesell
   les at futuresource.com