[rt-users] Understanding mailgate

[Vicki Stanfield]

Brian W. Spolarich wrote:

>  I haven't followed this thread, but it sounds like a typical sendmail
>issue.
>
>  You will need to place a symlink to rt-mailgate in /etc/smrsh/.  E.g.
>
>  ln -s /opt/rt3/bin/rt-mailgate /etc/smrsh/rt-mailgate
>
>  Sendmail tries to be very picky about the programs it will allow
>itself to run for very good security reasons.  Only programs that are
>copied or symlinked to /etc/smrsh are runnable.  Sendmail strips off the
>leading path information to whatever programs are listed in your aliases
>and replaces it with /etc/smrsh, so this kind of alias is acceptable:
>
>rt: "|rt-mailgate --queue it-support --action correspond --debug --url
>http://your.host.here/rt/"
>
>  -brian
>
>rt-users-bounces at lists.bestpractical.com wrote:
>  
>
>>   ----- The following addresses had permanent fatal errors -----
>>"| /opt/rt3/bin/rt-mailgate --queue 'System Administration'
>>--action correspond --url http://rttest.progeny.com/"
>>    (reason: Service unavailable)
>>    (expanded from: <sysadmin2 at rttest.progeny.com>)
>>
>>   ----- Transcript of session follows -----
>>smrsh: "rt-mailgate" not available for sendmail programs (stat
>>failed) 554 5.0.0 Service unavailable 
>>
>
>
>  
>
That was it! Thanks.

Vicki