[rt-users] Including Attachment on owner change?

[Drew Barnes]

Joseph_Micciche at Progressive.com wrote:

>Hi Steve, our people frequently submit tickets/requests that have
>attachments (doc, txt, pdf, xls). The attachments may contain the request,
>or have much useful info about the request.
>
>When I assign a ticket, the attachment does not get included in the email
>to the Owner - but Watchers and Admins get it. I don't know how to include
>the attachment in the template OwnerChange - there is no reference to the
>attachment in any other template.
>  
>

You might try the template, or some variant, laid out here: 
http://wiki.bestpractical.com/index.cgi?AddTicketHistoryToMail

I think there was one floating around on the list a while back about 
attaching just the original message.  Or maybe I'm thinking about one 
that came in one of the original templates.  We do this with the 
original ticket contents on re-assingment.  I'll see what we do there 
and get back to when I finish up my current project today.

>joe
>
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>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati