[rt-users] Scrips / Custom conditions / Need Help

[Maxime Levasseur]

Hi all,

I'm running  RT 3.2 and it works fine.

I just have some problems do define some custome conditions and if you 
can help, it would be great.

I have several queues ( ie : queue 1 , queue 2, queue 3 ... ) up and 
running, used by my staff.
I would like the requestor to be notified with a specific template in a 
few cases only  ( On queue changes )

For example, if a ticket moves from queue 1 to queue 2 , a mail ( let's 
call it ' template  1 ' must be sent ...  )  ... Works fine without any 
custom condition.
Same thing  when a ticket moves from queue 1 to queue 3 , with another 
template ( template 2 ).. works fine too ..

However, when a ticket is moved from queue 3 ( temporary state ) to 
queue 2, a special template ( template 3 )  must be sent and only in 
this case ... Which special condition ( syntax )  must i use to proceed 
? Must i use it on the queue 2 scrips ? Queue 3 scrips ? Global scrips ?

Any help would be appreciated.

Thanks a lot.

Max.