[rt-users] RT communicate with other databases ?

[Ramon Kagan]

HI,

I've just completed doing something like this.  Being a relatively weak
programmer I was able to accomplish this quite easily so I don't think you
should have a problem.  The only difference for me is that on a
resolve the information desired is automatically transferred via a scrip.
Nonetheless the concept is similar.  I just used perl-dbd and dbi.  We're
using this functionality to create a "auto"-auditing system for specific
types of requests.

Ramon Kagan
York University, Computing and Network Services
Information Security  -  Senior Information Security Analyst
(416)736-2100 #20263
rkagan at yorku.ca

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I have not failed.  I have just	       I don't know the secret to success,
found 10,000 ways that don't work.     but the secret to failure is
				       trying to please everybody.
	- Thomas Edison				- Bill Cosby
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On Fri, 22 Apr 2005, Bech-Yagher, Cirstyn wrote:

> Hi,
>
> I was wondering about the following:
> At work I am setting up software development QA routines, including
> customer support, for which I want to use RT.
> The RT box is in the company DMZ - our bugtracker, Bugzilla, is located
> on the intranet.
>
> We want our clients to be able to add issues into RT, and if they are
> bugs, our internal support staff would like to be able to move the bugs
> into bugzilla via some sort of "Move issue" function in RT.
> Would this be hard to achieve ?
> Both databases are MySQL, and both make extensive use of Perl.
>
> Some of our internal development staff have been asked about the
> complexity of this, and the answers we're getting range from "piece of
> cake" to "don't go there"
> Most of us are longtime bugzilla users, and newbies on RT, we have
> inhouse staff who know both Perl and MySQL well.
>
> Thanks for any feedback :-)
>
> C
>