[rt-users] RT communicate with other databases ?

[Bech-Yagher, Cirstyn]

Hi, 

I was wondering about the following: 
At work I am setting up software development QA routines, including
customer support, for which I want to use RT. 
The RT box is in the company DMZ - our bugtracker, Bugzilla, is located
on the intranet. 

We want our clients to be able to add issues into RT, and if they are
bugs, our internal support staff would like to be able to move the bugs
into bugzilla via some sort of "Move issue" function in RT. 
Would this be hard to achieve ?
Both databases are MySQL, and both make extensive use of Perl. 

Some of our internal development staff have been asked about the
complexity of this, and the answers we're getting range from "piece of
cake" to "don't go there"
Most of us are longtime bugzilla users, and newbies on RT, we have
inhouse staff who know both Perl and MySQL well. 

Thanks for any feedback :-)

C 
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050422/9f9db80f/attachment.htm>