[rt-users] Help with webrt for Windows

[Drew Barnes]

Scott Ehrlich wrote:

>On 4/22/05, Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu> wrote:
>  
>
>>http://wiki.bestpractical.com/index.cgi?Rights
>>    
>>
>
>I just read that section, but I'm not sure it applies here (unless I
>am educated to the contrary).   I initially logged into rt as root.  
>root has full capability to do anything it wants.   I created two
>accounts, using rt's users section, and granted "Let this user access
>RT" and "Let this user be granted rights".
>
>What do I need to do next to give each account SuperUser access, as root has?
>I'm not seeing anything obvious to me to aid with this need.
>  
>

I wouldn't give anyone besides the main admin(s) superuser access.  too 
much can be broken.  Look at the section "Working schemas" under "Public 
support queue."  That is a very typical setup for a helpdesk.  Also 
follow the links under Descriptions for more in-depth descriptions of 
the rights system.

>Thanks.
>
>Scott
>
>  
>
>>Scott Ehrlich wrote:
>>
>>    
>>
>>>I successfully installed the Windows version on XP Pro running Service
>>>Pack 2.    WebRT's root user logs in fine and can do anything.   But
>>>when I created a couple accounts with full rights (both permission
>>>boxes checked), then logged in as either of those other accounts, I
>>>get permission errors when trying to do anything, like create a ticket
>>>or to-do,  etc.    Queues are not listed next to the New (or is it
>>>Create?)  Ticket button under the newly created accounts, but they
>>>work fine under root.
>>>
>>>I have restarted the Request Ticket/Apache2 service and rebooted.
>>>Still no luck.
>>>
>>>What am I missing?
>>>
>>>Thanks.
>>>
>>>Scott
>>>_______________________________________________
>>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>>
>>>      
>>>
>>--
>>Drew Barnes
>>Applications Analyst
>>Raymond Walters College
>>University of Cincinnati
>>
>>
>>    
>>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati