[rt-users] how to set a tickets field via email ???

[Ennis William McCaffrey]

RT version 3.4.1
OS : Fedora Core 3
DB: MySQ: 4.1.x

I have created a web page to create requests for data center outages. 

The web page gathers information, sends the info to RT via an email, and RT 
creates a new ticket for the outage request.

What I would like to do is set certain RT ticket fields based opon input from 
the web page.

That is, I would like to set the date and time of the outage, it's length, and 
some other ticket fields gathered from the web page.

Does anybody know how to do this via an email to RT?


Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell

Ennis at Mail.TWCGB.NET