RES: [rt-users] Changing the size of Status Field

[Rodolfo de Moraes Reis]

Ok... I agree... But my customer doesn't have the same idea :) ... Anyway, is it possible to change the size of Status field or there is a "routine that lock" this kind of change?!

Thank's in advance...

Rodolfo.

-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]Em nome de Jay R.
Ashworth
Enviada em: segunda-feira, 25 de abril de 2005 14:26
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Changing the size of Status Field


On Mon, Apr 25, 2005 at 12:02:50PM -0300, Rodolfo de Moraes Reis wrote:
> I'm get crazy to find out where status size is seted. I already
> changed the size of status column in Ticket's Table (from varchar(10)
> to varchar(15)) but keep showing an error message (Illegal value for
> Status). I created some status (@ActiveStatus in RT_Config.pm) and
> one of them has 13 words. What I have to do??? I already changed the
> database table Tickets, but it's seems a programming restriction (but
> where?! Maybe Record.pm?!).

You probably won't want to hear this, but my suggestion would be "find
a way not to have to have a 13 word status tag."  One or two words is a
reasonable maximum.

Your staff isn't going to be able to *talk* about tickets in that
status without abbreviating it anyway, so figure out what they would
abbreviate it *to*, and use that.

If you can't, then perhaps you're trying to use the status field for
something for which it wasn't intended, and you should use a custom
field?

Cheers,
-- jra
-- 
Jay R. Ashworth                                                jra at baylink.com
Designer                          Baylink                             RFC 2100
Ashworth & Associates        The Things I Think                        '87 e24
St Petersburg FL USA      http://baylink.pitas.com             +1 727 647 1274

      If you can read this... thank a system administrator.  Or two.  --me
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