Anyone has some idea about this?! Please... any help will be apreciated!!! :)
Regards,
Rodolfo
-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]Em nome de Rodolfo de
Moraes Reis
Enviada em: segunda-feira, 25 de abril de 2005 14:34
Para: Jay R. Ashworth
Cc: rt-users at lists.bestpractical.com
Assunto: RES: [rt-users] Changing the size of Status Field
Ok... I agree... But my customer doesn't have the same idea :) ... Anyway, is it possible to change the size of Status field or there is a "routine that lock" this kind of change?!
Thank's in advance...
Rodolfo.
-----Mensagem original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com]Em nome de Jay R.
Ashworth
Enviada em: segunda-feira, 25 de abril de 2005 14:26
Para: rt-users at lists.bestpractical.com
Assunto: Re: [rt-users] Changing the size of Status Field
On Mon, Apr 25, 2005 at 12:02:50PM -0300, Rodolfo de Moraes Reis wrote:
> I'm get crazy to find out where status size is seted. I already
> changed the size of status column in Ticket's Table (from varchar(10)
> to varchar(15)) but keep showing an error message (Illegal value for
> Status). I created some status (@ActiveStatus in RT_Config.pm) and
> one of them has 13 words. What I have to do??? I already changed the
> database table Tickets, but it's seems a programming restriction (but
> where?! Maybe Record.pm?!).
You probably won't want to hear this, but my suggestion would be "find
a way not to have to have a 13 word status tag." One or two words is a
reasonable maximum.
Your staff isn't going to be able to *talk* about tickets in that
status without abbreviating it anyway, so figure out what they would
abbreviate it *to*, and use that.
If you can't, then perhaps you're trying to use the status field for
something for which it wasn't intended, and you should use a custom
field?
Cheers,
-- jra
--
Jay R. Ashworth jra at baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system administrator. Or two. --me
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Be sure to check out the RT Wiki at http://wiki.bestpractical.com