[rt-users] Changing Owner and Correspondence

Russell Mosemann mose at ns.cune.edu
Wed Apr 27 07:51:53 EDT 2005


On Tue, 26 Apr 2005, Robert Marier wrote:

> While assigning the ticket to a user is simple, I'm curious as to why
> the new owner doesn't automatically get included on the correspondence
> with the user (ie they don't start receiving emails)?

Because the new owner isn't a Requestor, Cc or AdminCc. 

----
Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"He who hesitates is lunch" - old saying from caveman days




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