[rt-users] Changing Owner and Correspondence

[Russell Mosemann]

On Tue, 26 Apr 2005, Robert Marier wrote:

> While assigning the ticket to a user is simple, I'm curious as to why
> the new owner doesn't automatically get included on the correspondence
> with the user (ie they don't start receiving emails)?

Because the new owner isn't a Requestor, Cc or AdminCc. 

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Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"He who hesitates is lunch" - old saying from caveman days