[rt-users] Re: Is RT conformal with ITIL or will it ever be?

[Jonathan Kelly]

"Ruben Schattevoy" <schattev at biochem.mpg.de> wrote in message 
news:42E0CCA4.7050405 at biochem.mpg.de...
> ...do plans exist to make the RT ticket system
> conformal with ITIL framework?

No plans are needed because everything is there already. We're using RT in 
an ITIL-like framework and have created queues for Incidents, Changes, 
Problems and Service Requests. We're also using the excellent Asset Tracker 
(http://atwiki.chaka.net/) module for RT that provides near textbook CMDB 
functionnality to RT. What more do you need?

Cheers,

Jonathan Kelly
j.kelly at julien.ca