[rt-users] reply to mail sent from RT

[Bruce Rudd]

RT3 will send emails when a ticket is created however replying to that
ticket fails.  It seems that our main mail server does not know what to
do with the email.  I guess something needs to be configured in our mail
server but I am not sure what.

 

Can someone help me out in getting these emails back to RT3?

 

Here is the failure reply I get

 

From: System Administrator 
Sent: Monday, August 01, 2005 11:15 AM
To: RT_CorrespondAddressNotSet at rt.my_server
Subject <mailto:RT_CorrespondAddressNotSet at rt.my_server%0bSubject> :
Undeliverable:RE: [my_server #12] AutoReply: test??? 

 

Your message did not reach some or all of the intended recipients.

 

      Subject:            RE: [my_server #12] AutoReply: test??? 

      Sent:                8/1/2005 11:15 AM

 

The following recipient(s) could not be reached:

 

      RT_CorrespondAddressNotSet at rt.my_server on 8/1/2005 11:15 AM

            The message could not be delivered because the recipient's
destination email system is unknown or invalid. Please check the address
and try again, or contact your system administrator to verify
connectivity to the email system of the recipient.

            < our.email.server #5.1.2 SMTP; 550 Host unknown>

 

 

Regards,
Bruce Rudd

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20050801/50378f65/attachment.htm>