[rt-users] reply to mail sent from RT

[Trevin Beattie]

Look at what address it's trying to send to:
RT_CorrespondAddressNotSet at rt.my_server.  This suggests you haven't
completely configured RT.  Read /etc/RT_Config.pm for the list of
configuration variables (and then override them
in /etc/RT_SiteConfig.pm).

-- Trevin Beattie

On Mon, 2005-08-01 at 12:10 -0400, Bruce Rudd wrote:
> RT3 will send emails when a ticket is created however replying to that
> ticket fails.  It seems that our main mail server does not know what
> to do with the email.  I guess something needs to be configured in our
> mail server but I am not sure what.
> 
>  
> 
> Can someone help me out in getting these emails back to RT3?
> 
>  
> 
> Here is the failure reply I get
> 
>  
> 
> From: System Administrator 
> Sent: Monday, August 01, 2005 11:15 AM
> To: RT_CorrespondAddressNotSet at rt.my_server
> Subject: Undeliverable:RE: [my_server #12] AutoReply: test??? 
> 
>  
> 
> Your message did not reach some or all of the intended recipients.
> 
>  
> 
>       Subject:            RE: [my_server #12] AutoReply: test??? 
> 
>       Sent:                8/1/2005 11:15 AM
> 
>  
> 
> The following recipient(s) could not be reached:
> 
>  
> 
>       RT_CorrespondAddressNotSet at rt.my_server on 8/1/2005 11:15 AM
> 
>             The message could not be delivered because the recipient's
> destination email system is unknown or invalid. Please check the
> address and try again, or contact your system administrator to verify
> connectivity to the email system of the recipient.
> 
>             < our.email.server #5.1.2 SMTP; 550 Host unknown>
> 
>  
> 
>  
> 
> Regards,
> Bruce Rudd
> 
>  
> 
>  
> 
> 
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