[rt-users] Owners Field

[Drew Barnes]

Adrian Carter wrote:

> Ok, I have a problem with a few 1000 users in RT and the owners field 
> consequently taking forever
>
> How can I either a: speed up the database so it doesnt take forever to 
> return the ticket owners (which includes all users being searched to 
> build the pop-up) or b: fix all the pages so it doesnt break RT (which 
> i've done everywhere except now update breaks the owner because it 
> doesnt list the owner instead leaves the field blank which means you 
> delete the owner when updating... doh!)

Do you really have that many people working on tickets?  Take OwnTicket 
rights away from people who aren't doing work on the tickets. 

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati