[rt-users] Custom Status
Todd Chapman
todd at chaka.net
Tue Aug 2 09:50:50 EDT 2005
Stop apache.
$ rm -rf /opt/rt3/var/mason_data/*
Start apache.
On Tue, Aug 02, 2005 at 08:43:45AM -0400, Bruce Rudd wrote:
> No. I could not find any details on how to do this either.
>
> Regards,
> Bruce Rudd
> Solutions Engineer
> DataDirect Technologies
> www.DataDirect.com
>
> Check and log cases on the web with SupportLink Online
> Interact with Peers and exchange information with our Developer's Forums
> You may reach a SupportLink Engineer at (888) 332-6797
>
>
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: Monday, August 01, 2005 9:16 PM
> To: Bruce Rudd
> Cc: Paul Crossman; Thomas Sibley; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Status
>
> On Mon, Aug 01, 2005 at 06:28:07PM -0400, Bruce Rudd wrote:
> > I have tried adding
> >
> > @ACTIVE_STATUS = qw(new open stalled pending);
> > @INACTIVE_STATUS = qw(resolved rejected deleted);
> > @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
> >
> > As well as
> >
> > @DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);
> > @DEFAULT_INACTIVE_STATUS = qw(resolved rejected deleted);
> > @DEFAULT_STATUS = (@DEFAULT_ACTIVE_STATUS, @DEFAULT_INACTIVE_STATUS);
> >
> > to rt3/etc/RT_SiteConfig.pm and have restarted httpd and the "pending'
> > status is not showing up.
> >
> > What am I leaving out or doing wrong???
> >
>
> Did you delete the mason cache?
>
>
More information about the rt-users
mailing list