[rt-users] Custom Status

[Bruce Rudd]

Todd,

Thanks, I suspected that is what I needed to do.  However, I still am
not seeing the new status.

Should I be setting

@DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);

Or

@ACTIVE_STATUS = qw(new open stalled pending);

Regards,
Bruce Rudd
Solutions Engineer
DataDirect Technologies
www.DataDirect.com

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-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: Tuesday, August 02, 2005 9:51 AM
To: Bruce Rudd
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Status

Stop apache.

$ rm -rf /opt/rt3/var/mason_data/*

Start apache.

On Tue, Aug 02, 2005 at 08:43:45AM -0400, Bruce Rudd wrote:
> No.  I could not find any details on how to do this either.
> 
> Regards,
> Bruce Rudd
> Solutions Engineer
> DataDirect Technologies
> www.DataDirect.com
> 
> Check and log cases on the web with SupportLink Online
> Interact with Peers and exchange information with our Developer's
Forums
> You may reach a SupportLink Engineer at (888) 332-6797
> 
>  
> 
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net] 
> Sent: Monday, August 01, 2005 9:16 PM
> To: Bruce Rudd
> Cc: Paul Crossman; Thomas Sibley; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Status
> 
> On Mon, Aug 01, 2005 at 06:28:07PM -0400, Bruce Rudd wrote:
> > I have tried adding
> > 
> > @ACTIVE_STATUS = qw(new open stalled pending);
> > @INACTIVE_STATUS = qw(resolved rejected deleted);
> > @STATUS = (@ACTIVE_STATUS, @INACTIVE_STATUS);
> > 
> > As well as
> > 
> > @DEFAULT_ACTIVE_STATUS = qw(new open stalled pending);
> > @DEFAULT_INACTIVE_STATUS = qw(resolved rejected deleted);
> > @DEFAULT_STATUS = (@DEFAULT_ACTIVE_STATUS,
@DEFAULT_INACTIVE_STATUS);
> > 
> > to rt3/etc/RT_SiteConfig.pm and have restarted httpd and the
"pending'
> > status is not showing up.
> > 
> > What am I leaving out or doing wrong???
> > 
> 
> Did you delete the mason cache?
> 
>