[rt-users] Eliminating email generated duplicate tickets?

[Rick Russell]

Definitely possible, but I don't really have the coding skillz. Seems to 
me that you would write user defined condition & action scrips that:

(1) Performed a search for tickets with the same subject created in the 
last 24 hours, then

(2) Merge the current ticket with the ticket you found.

I'm not sure how to perform a ticket query as part of a user defined 
scrip. It would be darn useful.

Rick R.