[rt-users] "Search" doesn't work anymore

[Drew Barnes]

Olivier Gigondan wrote:

> The root user has no less rights than others, and granting all rights 
> no resolve the problem.
> The error, is that the web page is not display well and there's the 
> sand glass of the side of the mouse pointer and the only way to 
> resolve is to restart "httpd".
> There's an error message:
> "/usr/local/apache/bin/httpd: error while loading shared libraries: 
> /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi/auto/GD/GD.so: 
> undefined symbol: gdFontGetLarge"

You need to remove all of the GD perl modules and recompile them to use 
the right gd libraries.  Remove the ones installed via rpm and install 
them from source.  On 4 different machines, I could never get the 
RT3Statistics package to work with the rpm gd libraries.

>     ----- Original Message -----
>     *From:* Les Stott <mailto:support at cyberpro.com.au>
>     *To:* Olivier Gigondan <mailto:ogigondan at coframi-toulouse.com> ;
>     rt-users at lists.bestpractical.com
>     <mailto:rt-users at lists.bestpractical.com>
>     *Sent:* Tuesday, August 09, 2005 3:09 PM
>     *Subject:* Re: [rt-users] "Search" doesn't work anymore
>
>     You should probably check through the "Configuration" - "Global" -
>     group rights and or user rights. You may have to define privileges
>     for the root user to do searches.
>
>     What error do you get if you login as root and try to search?
>
>     Regards,
>
>     Les
>
>     Olivier Gigondan wrote:
>
>>     Thanks for the url. But now it works except for the "root user"
>>
>>         ----- Original Message -----
>>         *From:* Les Stott <mailto:support at cyberpro.com.au>
>>         *To:* Olivier Gigondan <mailto:ogigondan at coframi-toulouse.com>
>>         *Cc:* rt-users at lists.bestpractical.com
>>         <mailto:rt-users at lists.bestpractical.com>
>>         *Sent:* Tuesday, August 09, 2005 1:00 PM
>>         *Subject:* Re: [rt-users] "Search" doesn't work anymore
>>
>>         Sounds like you've installed the Statistics module. It breaks
>>         a line of code in 3.4.2 regarding the search builder interface.
>>
>>         Follow the instructions from the link below to resolve....
>>
>>         http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage
>>
>>         Regards,
>>
>>         Les
>>
>>         Olivier Gigondan wrote:
>>
>>>         Hello !
>>>          
>>>         after upgrading from 3.0.10 to 3.4.2 the section "Tickets"
>>>         on the left of the web interface. The link search the file
>>>         "Listing.html" which doesn't exist in the installation of
>>>         this new version.
>>>         Can i have help ?
>>>
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>>>
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>>>
>>>Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
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>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati