[rt-users] Changing the fields of email created tickets

[Kyle Balling]

Hi all,

I am trying to change ticket fields when they are created on ticket 
submission. Mostly I want the Cc field to be preserved from the original 
email to the ticket Cc. field. For example if someone sends an email to 
RT and Cc. that to our tech support mailing list and maybe to a 
collaborator, and I reply to that ticket, I would also like all those 
from the original Cc of the email to get Cc'd when I reply to the 
ticket. As it stands, when a ticket is created through email, the sender 
is set as the requestor and the Cc field is wiped out. I would 
appreciate at least knowing in what file to look and modify so I can fix 
it myself. Any more help is also greatly appreciated.

From,
Kyle Balling
SCI Institute
University of Utah