[rt-users] Changing the fields of email created tickets

[Patrick Morris]

See the ParseNewMessageForTicketCcs config option.

Kyle Balling wrote:

> Hi all,
>
> I am trying to change ticket fields when they are created on ticket 
> submission. Mostly I want the Cc field to be preserved from the 
> original email to the ticket Cc. field. For example if someone sends 
> an email to RT and Cc. that to our tech support mailing list and maybe 
> to a collaborator, and I reply to that ticket, I would also like all 
> those from the original Cc of the email to get Cc'd when I reply to 
> the ticket. As it stands, when a ticket is created through email, the 
> sender is set as the requestor and the Cc field is wiped out. I would 
> appreciate at least knowing in what file to look and modify so I can 
> fix it myself. Any more help is also greatly appreciated.