[rt-users] Create a new call request

[Drew Barnes]

Tomas Doyle XA (DL/LMI) wrote:

>Hi,
>
>in the create new call request how can i stop the full users list being displayed in the Owners combobox i only want 
>a specific user to be displayed as all communication goes through this person
>although i dont want to remove the right to own a ticket as this person will in turn
>reassign the ticket to a specific group of people.
>  
>
You could create a seperate queue, that this one person could have 
OwnTicket on and re-assign to other queues when the time comes. 

>im not sure where all the sql commands happen for accessing the database can anybody enlighten me
>i know that the file create.html is where this page is displayed from
>and the file SelectOwner in turn passes everybody in Users table of the database back out.
>
>Regards Tomas
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>  
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati