[rt-users] Create a new call request

Tomas Doyle XA (DL/LMI) tomas.xa.doyle at ericsson.com
Tue Aug 16 05:24:10 EDT 2005


Hi,

in the create new call request how can i stop the full users list being displayed in the Owners combobox i only want 
a specific user to be displayed as all communication goes through this person
although i dont want to remove the right to own a ticket as this person will in turn
reassign the ticket to a specific group of people.
im not sure where all the sql commands happen for accessing the database can anybody enlighten me
i know that the file create.html is where this page is displayed from
and the file SelectOwner in turn passes everybody in Users table of the database back out.

Regards Tomas



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