[rt-users] RT 3.2.2 -> 3.4.3 problem.

Luiz Henrique Ozaki luiz at eaprender.com.br
Tue Aug 16 14:43:01 EDT 2005


Luiz Henrique Ozaki wrote:

>Ive upgraded my 3.2.2 version to 3.4.3, Ive instaled all the 3.4.3
>dependencies.
>
>Accessing http://helpdesk34.test.net/Ticket/Display.html?id=150 Im
>getting:
>Could not load ticket 372
>
>Browsing the users im getting
>Couldn't load user ''
>
>Using:
>Apache/2.0.53 (FreeBSD) PHP/5.0.3 mod_perl/1.99_18 Perl/v5.8.5
>
>  
>
Ive made a fresh install with make install, droped the database and
created a new one instalation but Im getting the same problem.... Its
not a upgrade problem...

Here goes more details:

Perl v5.8.5 under freebsd 
  Apache::Access v0.01;
  Apache::Connection v0.01;
  Apache::Const v0.01;
  Apache::DBI v0.94;
  Apache::Filter v0.01;
  Apache::Log v0.01;
  Apache::Module v0.01;
  Apache::RequestIO v0.01;
  Apache::RequestRec v0.01;
  Apache::RequestUtil v0.01;
  Apache::Response v0.01;
  Apache::ServerRec v0.01;
  Apache::ServerUtil v0.01;
  Apache::Session v1.6;
  Apache::Session::Generate::MD5 v2.1;
  Apache::Session::Lock::Null v1.01;
  Apache::Session::Postgres v1.01;
  Apache::Session::Serialize::Base64 v1.00;
  Apache::Session::Store::DBI v1.02;
  Apache::Session::Store::Postgres v1.03;
  Apache::Status v3.00;
  Apache::SubRequest v0.01;
  Apache::URI v0.01;
  Apache::Util v0.01;
  APR v0.01;
  APR::Brigade v0.01;
  APR::Bucket v0.01;
  APR::Const v0.01;
  APR::Date v0.01;
  APR::Pool v0.01;
  APR::Table v0.01;
  APR::URI v0.01;
  APR::Util v0.01;
  AutoLoader v5.60;
  base v2.06;
  Benchmark v1.06;
  bytes v1.01;
  Cache::Simple::TimedExpiry v0.22;
  Carp v1.03;
  CGI v3.05;
  CGI::Cookie v1.24;
  CGI::Util v1.5;
  Class::Container v0.11;
  Class::Data::Inheritable v0.02;
  Class::ReturnValue v0.52;
  constant v1.04;
  Cwd v2.19;
  Data::Dumper v2.121;
  Date::Format v2.22;
  Date::Parse v2.27;
  DBD::Pg v1.43;
  DBI v1.48;
  DBIx::SearchBuilder v1.31;
  DBIx::SearchBuilder::Unique v0.01;
  Devel::StackTrace v1.11;
  Devel::StackTraceFrame v0.6;
  Digest::base v1.00;
  Digest::MD5 v2.33;
  DynaLoader v1.05;
  Encode v2.01;
  Encode::Alias v2.00;
  Encode::Config v2.00;
  Encode::Encoding v2.00;
  Errno v1.09;
  Exception::Class v1.19;
  Exception::Class::Base v1.2;
  Exporter v5.58;
  Exporter::Heavy v5.58;
  Fcntl v1.05;
  fields v2.03;
  File::Basename v2.73;
  File::Glob v1.03;
  File::Path v1.06;
  File::Spec v0.87;
  File::Spec::Unix v1.5;
  File::Temp v0.14;
  FileHandle v2.01;
  HTML::Entities v1.27;
  HTML::Mason v1.28;
  HTML::Mason::ApacheHandler v1.69;
  HTML::Mason::Exception v1.1;
  HTML::Mason::Exception::Abort v1.1;
  HTML::Mason::Exception::Compilation v1.1;
  HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
  HTML::Mason::Exception::Compiler v1.1;
  HTML::Mason::Exception::Decline v1.1;
  HTML::Mason::Exception::Params v1.1;
  HTML::Mason::Exception::Syntax v1.1;
  HTML::Mason::Exception::System v1.1;
  HTML::Mason::Exception::TopLevelNotFound v1.1;
  HTML::Mason::Exception::VirtualMethod v1.1;
  HTML::Mason::Exceptions v1.43;
  HTML::Parser v3.38;
  HTML::Scrubber v0.08;
  I18N::LangTags v0.33;
  integer v1.00;
  IO v1.21;
  IO::File v1.10;
  IO::Handle v1.24;
  IO::InnerFile v2.102 ;
  IO::Lines v2.103 ;
  IO::Scalar v2.105 ;
  IO::ScalarArray v2.103 ;
  IO::Seekable v1.09;
  IO::Wrap v2.102 ;
  IO::WrapTie v2.102 ;
  IPC::Open2 v1.01;
  IPC::Open3 v1.0106;
  lib v0.5565;
  List::Util v1.14;
  locale v1.00;
  Locale::Maketext v1.09;
  Locale::Maketext::Fuzzy v0.02;
  Locale::Maketext::Lexicon v0.46;
  Locale::Maketext::Lexicon::Gettext v0.14;
  Log::Dispatch v2.10;
  Log::Dispatch::Base v1.09;
  Log::Dispatch::Output v1.26;
  Log::Dispatch::Screen v1.17;
  Log::Dispatch::Syslog v1.18;
  Mail::Address v1.64;
  Mail::Field v1.64;
  Mail::Field::AddrList v1.64;
  Mail::Field::Date v1.64;
  Mail::Header v1.64;
  Mail::Internet v1.64;
  MIME::Base64 v3.05;
  MIME::Body v5.415;
  MIME::Decoder v5.415;
  MIME::Entity v5.415;
  MIME::Field::ContDisp v5.415;
  MIME::Field::ConTraEnc v5.415;
  MIME::Field::ContType v5.415;
  MIME::Field::ParamVal v5.415;
  MIME::Head v5.415;
  MIME::Parser v5.415;
  MIME::QuotedPrint v3.03;
  MIME::Tools v5.415;
  MIME::Words v5.415;
  mod_perl v1.9918;
  ModPerl::Const v0.01;
  Module::Versions::Report v1.02;
  overload v1.01;
  Params::Validate v0.76;
  POSIX v1.08;
  re v0.04;
  Regexp::Common v2.118;
  Regexp::Common::delimited v2.103;
  RT v3.4.3;
  RT::Interface::Email v1.02;
  Scalar::Util v1.14;
  SelectSaver v1.00;
  Socket v1.77;
  Storable v2.13;
  strict v1.03;
  Symbol v1.05;
  Sys::Hostname v1.11;
  Sys::Syslog v0.05;
  Text::Autoformat v1.12;
  Text::Quoted v1.8;
  Text::Reform v1.11;
  Text::Tabs v98.112801;
  Text::Template v1.44;
  Text::Wrapper v1.000;
  Time::HiRes v1.65;
  Time::JulianDay v2003.1125;
  Time::Local v1.1;
  Time::ParseDate v2003.1126;
  Time::Timezone v2003.0211;
  Time::Zone v2.22;
  utf8 v1.04;
  vars v1.01;
  Want v0.07;
  warnings v1.03;
  warnings::register v1.00;
  XSLoader v0.02;




    RT Variables

RT::AmbiguousDayInPast 	1
RT::BasePath 	/opt/rt3
RT::BinPath 	/opt/rt3/bin
RT::CORE_CONFIG_FILE 	/opt/rt3/etc/RT_Config.pm
RT::CommentAddress 	RT_CommentAddressNotSet
RT::CorrespondAddress 	RT_CorrespondAddressNotSet
RT::DatabaseHost 	localhost
RT::DatabaseName 	rt34
RT::DatabasePassword 	/Password not printed/
RT::DatabaseRTHost 	localhost
RT::DatabaseType 	Pg
RT::DatabaseUser 	rt_user
RT::DateDayBeforeMonth 	1
RT::DefaultSearchResultFormat 	'<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>',
'<small>__LastUpdatedRelative__</small>', '<small>__TimeLeft__</small>'
RT::EmailOutputEncoding 	utf-8
RT::EtcPath 	/opt/rt3/etc
RT::FriendlyFromLineFormat 	"%s via RT" <%s>
RT::FriendlyToLineFormat 	"%s of example.com Ticket #%s":;
RT::LocalEtcPath 	/opt/rt3/local/etc
RT::LocalLexiconPath 	/opt/rt3/local/po
RT::LocalPath 	/opt/rt3/local
RT::LogDir 	/opt/rt3/var/log
RT::LogToFileNamed 	rt.log
RT::LogToScreen 	error
RT::LogToSyslog 	debug
RT::LogoURL 	/NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 	1
RT::MailCommand 	sendmailpipe
RT::MasonComponentRoot 	/opt/rt3/share/html
RT::MasonDataDir 	/opt/rt3/var/mason_data
RT::MasonLocalComponentRoot 	/opt/rt3/local/html
RT::MasonSessionDir 	/opt/rt3/var/session_data
RT::MaxAttachmentSize 	10000000
RT::MaxInlineBody 	13456
RT::MessageBoxWidth 	72
RT::MessageBoxWrap 	HARD
RT::MinimumPasswordLength 	5
RT::MyRequestsLength 	10
RT::MyTicketsLength 	10
RT::Organization 	example.com
RT::OwnerEmail 	root
RT::RTAddressRegexp 	^rt\@example.com$
RT::RecordOutgoingEmail 	1
RT::RedistributeAutoGeneratedMessages 	1
RT::SITE_CONFIG_FILE 	/opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments 	-oi -t
RT::SendmailPath 	/usr/sbin/sendmail
RT::Timezone 	US/Eastern
RT::UseFriendlyFromLine 	1
RT::VERSION 	3.4.3
RT::VarPath 	/opt/rt3/var
RT::WebBaseURL 	http://localhost
RT::WebFlushDbCacheEveryRequest 	1
RT::WebImagesURL 	/NoAuth/images/
RT::WebURL 	http://localhost/
RT::rtname 	example.com


    Perl configuration

Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
  Platform:
    osname=freebsd, osvers=5.3-release, archname=i386-freebsd-64int
    uname='freebsd freebsd.org 5.3-release freebsd 5.3-release #0: fri oct 15 12:04:25 pdt 2004 kris at freebsd.org:usrsrcsysmagickernelpath i386 '
    config_args='-sde -Dprefix=/usr/local -Darchlib=/usr/local/lib/perl5/5.8.5/mach -Dprivlib=/usr/local/lib/perl5/5.8.5 -Dman3dir=/usr/local/lib/perl5/5.8.5/perl/man/man3 -Dman1dir=/usr/local/man/man1 -Dsitearch=/usr/local/lib/perl5/site_perl/5.8.5/mach -Dsitelib=/usr/local/lib/perl5/site_perl/5.8.5 -Dscriptdir=/usr/local/bin -Dsiteman3dir=/usr/local/lib/perl5/5.8.5/man/man3 -Dsiteman1dir=/usr/local/man/man1 -Ui_malloc -Ui_iconv -Uinstallusrbinperl -Dcc=cc -Doptimize=-O -pipe  -Duseshrplib -Dccflags=-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -Ud_dosuid -Ui_gdbm -Dusethreads=n -Dusemymalloc=y -Duse64bitint'
    hint=recommended, useposix=true, d_sigaction=define
    usethreads=undef use5005threads=undef useithreads=undef usemultiplicity=undef
    useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
    use64bitint=define use64bitall=undef uselongdouble=undef
    usemymalloc=y, bincompat5005=undef
  Compiler:
    cc='cc', ccflags ='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include',
    optimize='-O -pipe ',
    cppflags='-DAPPLLIB_EXP="/usr/local/lib/perl5/5.8.5/BSDPAN" -DHAS_FPSETMASK -DHAS_FLOATINGPOINT_H -fno-strict-aliasing -pipe -I/usr/local/include'
    ccversion='', gccversion='3.4.2 [FreeBSD] 20040728', gccosandvers=''
    intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=12345678
    d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
    ivtype='long long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t', lseeksize=8
    alignbytes=4, prototype=define
  Linker and Libraries:
    ld='cc', ldflags ='-Wl,-E  -L/usr/local/lib'
    libpth=/usr/lib /usr/local/lib
    libs=-lm -lcrypt -lutil -lc
    perllibs=-lm -lcrypt -lutil -lc
    libc=, so=so, useshrplib=true, libperl=libperl.so
    gnulibc_version=''
  Dynamic Linking:
    dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='  -Wl,-R/usr/local/lib/perl5/5.8.5/mach/CORE'
    cccdlflags='-DPIC -fPIC', lddlflags='-shared  -L/usr/local/lib'

Any help ??

Thanks

-- 
[]'s
Luiz Henrique Ozaki <luiz at eaprender.com.br>
0xC842A83F KEYID


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