[rt-users] Custom condition on requestors change of a new ticket

[Eberhard Mühlfeld]

Hello!
I am not very familiar with perl and now I have a problem to let RT 
react on a requestors change of a new ticket.
I am not able to define the condition in a scrip to let RT send a mail 
to the new requestor of a ticket with the status 'new'
Thanks for all your help in advance.
Eberhard

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Eberhard Mühlfeld
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